Privacy Policy

1. Information We Collect

We may collect the following personal and non-personal information when you use PawPaw Pets:

• User Information: Name, gender, email address, contact number, pet type, postcode, birthday, and shopping habits.
• Pet Shop Data: Promotions, offers, and business information from nearby pet shops.
• Usage Data: Information about how you interact with the app, including preferences, clicks, and viewed promotions.

2. How We Use Your Information

We use collected information for the following purposes:

• To provide and improve our Services.
• To personalize user experience and recommend relevant promotions.
• To create insights for partner pet shops that subscribe to our Services.
• To conduct analytics and marketing for service improvement.
• To communicate updates, offers, and relevant notifications.

3. Data Sharing and Disclosure

We respect your privacy and only share information under the following conditions:

• Partner Pet Shops: Subscribed partner shops will receive a summarized and anonymized version of customer insights through their dashboard. They will not receive individual user data.
• Service Providers: We may share data with third-party vendors who help us operate our Services (e.g., hosting, analytics, or payment processors).
• Legal Requirements: We may disclose information where required by law or to protect our legal rights.

4. User Rights

As a PawPaw Pets user, you have the right to:

• Access the personal data we hold about you.
• Request corrections to inaccurate or incomplete data.
• Opt out of receiving marketing communications.

Note: Users cannot request permanent deletion of their personal data from our systems. Data will be retained as part of service operation, analytics, and partner insights, subject to applicable laws.

5. Data Storage and Security

Your data may be stored in Malaysia or in other countries where our servers or service providers are located.

We use encryption and restricted access measures to protect your data from unauthorized access, disclosure, or misuse.

While we strive to protect your information, no system is completely secure, and we cannot guarantee absolute security.

6. Retention of Data

We retain your personal data for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy. Data may continue to be stored for business, legal, and operational requirements.

7. Children's Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted in the app with an updated "Effective Date."

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: